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Telus Digital

First American Mortgage Solutions

FAMS Knowledge Base

Playbooks, product guides, and Zendesk implementation resources for every line of business

Lines of Business

Select a LOB to access its playbook, product guide, and Zendesk configuration

equiSolutions — How-To & SOPs

Procedures and answers for Home Equity servicing and title — the knowledge base behind the equiSolutions AI agent.

Title & Settlement

Centralized refinance, purchase transactions, Signature Services (notary + attorney), recording, and eClosing. Lighth...

equiSolutions — Home Equity

Equity Insured (FAST), Equity Uninsured (Fusion), equiRisk™, equiSmart™, VeriTitle™, and WebSigning. Full home equity...

CleanFile & Post-Closing

Document management, collateral file perfection, Assignment Services (4-gate workflow), lien release, MERS-aware assi...

Valuations

Residential AMC appraisals, Fusion Valuation Reports, BPOs, AVMs (Procision), desktop and drive-by appraisals, apprai...

Fraud & Verification

FraudGuard® loan-level fraud risk, identity verification, income & employment (The Work Number), undisclosed liabilit...

Regulatory Compliance

RegsData™ / TRID Certainty, PredProtect compliance suite, HMDA/CRA via RiskExec, vendor management, third-party revie...

Default & Loss Mitigation

Loss mitigation workout types (BackInTheBlack integration), Trustee Servicing Solutions (9-state non-judicial FC), fo...

Partner & Data Services

Digital Gateway (developer.firstam.io) API support, DataTree.com customer support, ConformX document generation, and ...

Credit Union Services

Purpose-built FAMS solutions for credit unions — member-focused home equity, white-glove mobile notary, Solex RON clo...

ServiceMac — Subservicing

ServiceMac subsidiary — 1M+ loan portfolio, Sentry360 platform (15,000 data elements, 2,300+ daily regulatory rules),...

Flood Data Services

Three-tier NFIP-compliant flood determination: Basic (one-time, seconds), Life-of-Loan (transferable, map-revision mo...

Zendesk Implementation Guide

Gap-to-capability mapping, three-phase migration plan, success metrics (Executive/Supervisor/Agent), current technolo...

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