First American Mortgage Solutions
FAMS Knowledge Base
Playbooks, product guides, and Zendesk implementation resources for every line of business
First American Mortgage Solutions
Playbooks, product guides, and Zendesk implementation resources for every line of business
Procedures and answers for Home Equity servicing and title — the knowledge base behind the equiSolutions AI agent.
Centralized refinance, purchase transactions, Signature Services (notary + attorney), recording, and eClosing. Lighth...
Equity Insured (FAST), Equity Uninsured (Fusion), equiRisk™, equiSmart™, VeriTitle™, and WebSigning. Full home equity...
Document management, collateral file perfection, Assignment Services (4-gate workflow), lien release, MERS-aware assi...
Residential AMC appraisals, Fusion Valuation Reports, BPOs, AVMs (Procision), desktop and drive-by appraisals, apprai...
FraudGuard® loan-level fraud risk, identity verification, income & employment (The Work Number), undisclosed liabilit...
RegsData™ / TRID Certainty, PredProtect compliance suite, HMDA/CRA via RiskExec, vendor management, third-party revie...
Loss mitigation workout types (BackInTheBlack integration), Trustee Servicing Solutions (9-state non-judicial FC), fo...
Digital Gateway (developer.firstam.io) API support, DataTree.com customer support, ConformX document generation, and ...
Purpose-built FAMS solutions for credit unions — member-focused home equity, white-glove mobile notary, Solex RON clo...
ServiceMac subsidiary — 1M+ loan portfolio, Sentry360 platform (15,000 data elements, 2,300+ daily regulatory rules),...
Three-tier NFIP-compliant flood determination: Basic (one-time, seconds), Life-of-Loan (transferable, map-revision mo...
Gap-to-capability mapping, three-phase migration plan, success metrics (Executive/Supervisor/Agent), current technolo...
FAMS support available Mon–Fri 8am–8pm ET · Sat 9am–2pm ET